FAQs

Here you’ll find some answer to frequently asked questions.
Please feel free to get in touch if there’s something you’d like to know.

Our usual hire period is for 4 days but can be extended by arrangement and bookings and payment will require a 50 % non refundable deposit and can be made through our online system by following our guidelines or by internet banking.

Bookings are best made with a minimum timeframe of 6 to 12 months but rule of thumb would be as soon as you know what style and décor you are wanting, book the items so as not to be disappointed on missing out on popular trends.

Yes, we offer a very reasonable styling and set up/pack down service. Contact us for further details as this is a very individual service.

We can also set up other personal items other than our own.

We offer a delivery and pick up only service as well.

Yes, items may be added at any time providing they are available, an extra deposit may be required to secure these.

Items booked and then cancelled within 42 days of the hire date will still result in the hirer being liable for the full amount owing. Small variables of chair covers, sash numbers and napkins etc, can be adjusted at our discretion up to 7 days before picking up your hire. Items can not be exchanged/swapped once booked for change of mind.

Changing the date of your hire is considered a cancelled booking. Usual cancellation policy may apply.

If the hirer chooses to cancel the entire booking or individual items from their booking, the 50% deposit is non refundable regardless of time frame. As per the CGA.

Cancellations must be made via email by the hirer where possible.

Accidents happen. We will check items fully before going out, but it is the responsibility of the hirer to ensure the goods are in working order and correct amounts are there. Please refer to our Terms & Conditions for further information.

Items that are returned damaged and are repairable will be at the cost of the hirer. A quote will be obtained and we will email the hirer. If an item is missing or beyond repair the hirer will be charged as per our Terms and Conditions.

We work with a Transport company and can deliver and return a number of hire items to most destinations around the South Island for a very reasonable cost.

Items to the North Island are available but are limited in product range.

If you wish to hire an item or want an item we don’t have, we can try to obtain it for you as we have great relationships with other hire companies. We can try and obtain it for you so you have a one stop shop!

Returns may be accepted outside of the stated normal return times but will only be accepted if PRE arrangement has been made and it is written on your booking form.

As a Saturday is one of our busiest days in the showroom we do not accept any returns on a Saturday.

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