Here you’ll find some answer to frequently asked questions.
Please feel free to get in touch if there’s something you’d like to know.
Our usual hire period is for 4 days deposit but can be extended by arrangement and bookings and payment will require a 50 % non refundable and can be made through our online system by following our guidelines or by internet banking.
Bookings are best made with a minimum timeframe of 6 to 12 months but rule of thumb would be as soon as you know what style and décor you are wanting, book the items so as not to be disappointed on missing out on popular trends.
Yes, we offer a very reasonable styling and set up/pack down service. Contact us for further details as this is a very individual service.
We can also set up other personal items other than our own.
We offer a delivery and pick up only service as well.
Yes, items may be added at any time providing they are available, an extra deposit may be required to secure these.
Cancellations can be made up to 50% of your non refundable deposit and can be cancelled up to 4 weeks from your hire pick up date. Any cancellations made after this date will be charged in full.
Cancellations can only be made via email.
We do not allow cancelled items to be swapped for other items as as we have secured these particular items for you and therefore are unable to hire them out to anyone else.
Accidents happen. We will check items fully before going out, but it is the responsibility of the hirer to ensure the goods are in working order and correct amounts are there. Please refer to our Terms & Conditions for further information.
Items that are returned damaged and are repairable will be at the cost of the hirer. A quote will be obtained and we will email the hirer. If an item is missing or beyond repair the hirer will be charged as per our Terms and Conditions.
We work with a Transport company and can deliver and return a number of hire items to most destinations around the South Island for a very reasonable cost.
Items to the North Island are available but are limited in product range.
If you wish to hire an item or want an item we don’t have, we can try to obtain it for you as we have great relationships with other hire companies. We can try and obtain it for you so you have a one stop shop!
Returns may be accepted outside of the stated normal return times but will only be accepted if PRE arrangement has been made and it is written on your booking form.
As a Saturday is one of our busiest days in the showroom we do not accept any returns on a Saturday.