Here you’ll find some answer to frequently asked questions.
Please feel free to get in touch if there’s something you’d like to know.
You can book online or come into our showroom and we can make a booking for you. Click on the item you wish to hire and enter the 4 days you want to book the item out for from our 2 hire peroid selection which is Monday to Thursday or Friday to Monday. Continue on until you have finished adding all the items you would like. Please ensure you read our terms and conditions before making payment as this confirms you agree to our terms. To secure the booking we require a 50 % non refundable deposit and payment can be made through our online system by clicking on the pay now button on the bottom right of the booking form.
Bookings are best made with a minimum timeframe of 6 to 12 months but rule of thumb would be as soon as you know what style and décor you are wanting, book the items so as not to be disappointed on missing out on popular trends. If you require items longer than the 4 days there will be a charge per day . Please let us know when you make the booking and we will make the adjustment to your booking form. Please read the section on Our Hire Period in this section.
Yes, we offer a very reasonable styling and set up/pack down service. Contact us for further details as this is a very individual service.
We can also set up other personal items other than our own.
We offer a delivery and pick up only service as well.
Yes, items may be added at any time providing they are available, an extra deposit will be required to secure these.
Please contact us to add extra items. If you wish to remove items you will loose the 50% of the item booked as once you have booked an item it is removed from our system which makes it unavailable to anyone else.
Please choose carefully and check with your venue regarding items they might already have eg: easels etc.
Items booked and then cancelled within 30days of the hire date will still result in the hirer being liable for the full amount owing. Items can not be exchanged/swapped once booked for change of mind.
Changing the date of your hire is considered a cancelled booking. The usual cancellation policy will apply.
If the hirer chooses to cancel the entire booking or individual items from their booking, the 50% deposit is non refundable regardless of time frame. As per the CGA.
Cancellations must be made via email by the hirer where possible.
Accidents happen. We will check items fully before going out, but it is the responsibility of the hirer to ensure the goods are in working order and correct amounts are there. Please refer to our Terms & Conditions for further information.
Items that are returned damaged and are repairable will be at the cost of the hirer. A quote will be obtained and we will email the hirer. If an item is missing or beyond repair the hirer will be charged as per our Terms and Conditions.
If you wish to hire an item or want an item we don’t have, we can try to obtain it for you as we have great relationships with other hire companies. We can try and obtain it for you so you have a one stop shop!
Returns may be accepted outside of the stated normal return times but will only be accepted if PRE arrangement has been made and it is written on your booking form.
As a Saturday is one of our busiest days in the showroom we do not accept any returns on a Saturday.
I know its frustrating trying to fit everything in but to maximise the hire opportunities of our products we provide 2 hire periods to our customers which as explains on our terms and conditions are Monday to Thursday and Friday to Monday.
By booking in a Thursday pick up will eliminate the opportunity for a customer to be able to book items that are in the first hire period.
To be fair to both parties (as it doesn’t cover the full loss of the first hire period) we are happy for items to be picked up on the Thursday but we have an as per day hire charge over the normal hire period which is 25% of your total hire. We will contact you once your booking is complete to make the adjustments.